ACE POS Support Services

Getting Started 5

• How to Sign into ACE
• How to Open the Cash Drawer
• How to Backup & Restore
• How To Backup ACE Database on an External Drive
• ACE POS Emergency Support Protocol

Discounts & Promotions 6

• How to Use Cash Rounding
• How to Set Discounts
• How to Set up a Promotion
• How to Manage Department Promotions
• How to do a Group Promotion

View all 6

Sales 22

• How to Add Items to a Sale
• How to Assign a Customer to a Sale
• How to Add Items to a Sale Using Search
• How to Add a New Customer to Assign to a Sale
• How to Add an Item to a Sale Using a Complete Product List

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Returns & Refunds 4

• How to Void/Cancel a Sale
• How to Remove an Item from Sales Invoice
• How to Return Rentals
• How to Return Products in ACE

Customers 10

• How to Add a Customer from the Maintenance Screen
• How to Add a Customer from the Sales Screen
• How to View a Customer's Transaction History
• How to Search a Customer in the Customer List
• How to do Special Orders

View all 10

Inventory 10

• How to Add an Inventory Item
• How to Edit Inventory Information
• How to Merge Duplicate Inventory
• How to Set up Gift Cards
• How to Set up a Gift Certificate

View all 10

Vendors & Purchasing 6

• How to Add a Vendor
• How to Create a Blank Purchase Order
• How to Create an Automatic Order
• How to Receive With an Existing Purchase Order
• How to Return Inventory to a Vendor

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Receipts & Invoices 2

• How to Set up an Invoice Printer
• How to Reprint Invoice and Gift Receipts

Reporting 4

• How to Generate Reports
• How to Generate Advanced Reports
• How to Set up a Report Printer
• How to Use the Online Reporting Tool

Basic Set-Up 3

• Basic Inventory Import with ACE Retail 3000
• Creating & Printing Barcode Labels with ACE Retail
• Built-in Digital Signature Capture

Sales 8

• Processing Sales with ACE Retail Point-of-Sale
• Parking Transactions between Sales
• Splitting Commission on a Single Invoice
• Using Customer Statements with Third-Party Billing
• Selling Kits within the ACE Retail point-of-sale software

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Payments & Reports 4

• Tender Types & Penny Rounding
• End of Day Cashout with ACE Retail
• Auto-Deduct Amex or PayPal Merchant Fees in your POS
• ACE POS Online Reports from any Web Browser

Marketing & Discounts 4

• Applying Discounts to Sales
• Uploading a Custom Wallpaper to your Sales Screen
• Buy X Get Y Promotions within ACE Retail
• Flash Sales by Department within ACE Retail

Inventory 2

• Fixing Incorrect Inventory Imports
• Automatic Re-Orders & Low Stock Alerts

ScanNow for Inventory Count 4

• ScanNow Inventory Count Set-Up Essentials
• ScanNow Inventory Import & Use
• Inventory Count using the ScanNow Android mobile app + USB Barcode Scanner
• Using ScanNow with the CipherLab RS30 Smart Device

Integrations 2

• Manage your in-store & Shopify operations with ACE Retail
• ACE-MailChimp Integration